Frequently Asked Questions

Frequently Asked Questions:

Q. Is shopping online with Uniform Services safe?

Q. What forms of payment do you accept for internet orders? Can I send a cheque?

Q. Can I get samples to see, try-on and see if my team and I like them?

Q. Do you carry a specific colour/size/style that is not listed on the website?

Q. Do you offer discounts for bulk purchases?

Q. Can I make changes to my order once it has been placed?

Q. What happens if my selection is “backordered”?

Q. Can I cancel my order?

Q. How do I exchange or return an item?

Q. When should I expect to receive credit on returned items?

Q. How are items delivered to me?

Q. What if I was shipped the wrong item/s or received damaged items?

Q. How do I set up a Layby?


Q. Is shopping online with Uniform Services safe?
A. Yes, shopping online with Uniform Services is 100% secure. We use the latest SSL Security and our innovative online ordering system is fully encrypted.


Q. What forms of payment do you accept for internet orders? Can I send a cheque?
A. Currently, we accept Visa, Mastercard, and internet banking, as payment for internet orders. We will also accept other forms of payment, such as cheques and money orders; however delivery of your order will be delayed until payment has been cleared.


Q. Can I get samples to see, try-on and see if my team and I like them?
A. Yes, you can. There are three ways to get samples.


1. Go to our On-Line shop and select the items of your choice, but on Check Out, in the Add Comments about your Order box, please state clearly that the items are for samples only.

2. Email your requirements to info@uniformservices.co.nz

3. Call our team direct on (09) 8367101

Samples will have to be paid for prior to dispatch unless you have an account with Bromleywear Clothing Ltd (Uniform Services is a Division of Bromleywear), samples must be returned in accordance with our Returns Policy or full payment will be expected.


Q. Do you carry a specific colour/size/style that is not listed on the website?
A. All the items that are currently available are on our online site. However, we do have access to other ranges, so if you have trouble finding a certain item, please contact us at info@uniformservices.co.nz we will try our best to track down the specified item. When emailing, remember to include as much information as possible including Brand, Colours, Size, Style, and a picture if possible. This will enable us to better service your needs.


Q. Do you offer discounts for bulk purchases?
A. We do offer Bulk Discounts and a Wholesale Service.  For more information please contact us directly at Bromleywear Clothing Ltd (09) 8367101 or email your enquiry to info@uniformservices.co.nz

 
Q. Can I make changes to my order once it has been placed?
A. If your order has not been shipped we can easily make changes to your order.  Simply send us an email to info@uniformservices.co.nz or phone us direct telling us of any changes you wish to make.


Q. What happens if my selection is “backordered”?
A. All orders will be processed within 48 hours of payment being verified or received. If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the backordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.

 
Q. Can I cancel my order?
A. Once your order has been processed it cannot be cancelled. However, if you contact us within the same day of the order processing we will cancel it. We do not guarantee order cancellation. Processing time varies and can take up to 48 hours. If you are unable to contact us in time, we are happy to accept your return once you receive your items.  If you have items on backorder and have received notice, you can choose to cancel the item.  All items that have already shipped or are in the process of shipping cannot be cancelled.

 
Q. How do I exchange or return an item?
A. Please go to our Returns Page (Delivery & Returns) for our policies and details. 


Q. When should I expect to receive credit on returned items?
A.  It can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, your account will be credited when we process your return. For more information on our policies, please go to Returns.


Q. How are items delivered to me?
A. We deliver via New Zealand Couriers and Posthaste Couriers. Please go to our Delivery & Returns page for more information.

 
Q. What if I was shipped the wrong item/s or received damaged items?
A. Please notify us as soon as you notice any discrepancies, we will likely ask you to return the wrong / damaged item/s to us and we will ship replacements when we receive the returned item/s.


Q. How do I set up a Layby?
A. Setting up a Layby with us is easy.  Please follow these steps:
1. Please shop as you normally would, add items to your bag, browse around, etc
2. At the Shipping page, write that you would like a Layby into the Extra Delivery Instructions text area
3. On the payment details page, choose Internet Banking as your payment method and submit your order
4. Dont forget to print your receipt as our account information is on it!
5. Start up an automatic payment into our account that will pay off the total within 3 months

Our online layby is a slightly different to an in-store layby.  An online layby does not require an initial deposit of 20%, instead we would like to see that an automatic payment has started OR a deposit of 10% is paid within the first 7 days of submitting your order.

We like to keep our Layby transactions to a length of THREE MONTHS, however if you require more time just let us know and we can help!


The terms for the release of Layby goods are:

• Goods will not be shipped until the order is PAID IN FULL
• Shipments will not be SPLIT to send individual items early

If you have any questions about the Layby system please check this article: http://www.consumer.org.nz/reports/layby-sales